Bilingual Customer Service Representative

MUST HAVE

Strong communication skills / Problem solving / Attention to details / Curiosity

GOOD TO HAVE

Strategic thinking / Self motivation / Ability to adapt / Negotiation skills / Positivity

YOUR DAILY AGENDA

  • Build strong relationships with existing partners of the company;
  • Handles partner audits/assessments, working closely with our KYC and compliance departments;
  • Training & coaching new and existing partners;
  • Actively listen to our partners’ requests and provide daily support to new and existing partners;
  • Be the primary point of contact for partners requests;
  • Collect, analyze data of the market and deliver progress reports.
  • May be required to work on special projects as needs arise.

YOU MUST HAVE

  • Good level of English (written and spoken)
  • Advanced computer skills and ability to work with programs such as Microsoft Office;
  • Efficiency to be able to produce significant output with minimal wasted effort;
  • Organization and planning skills in order to plan, organize, and schedule in an efficient, productive manner by focusing on key priorities;
  • Intelligence, you demonstrate ability to quickly and proficiently understand and absorb new information;
  • Attention to detail so you don’t let important details slip through the cracks or derail the project;
  • Openness to feedback and ideas, you often solicit feedback and react calmly and proficiently to constructive feedback.

WE OFFER

  • A unique opportunity to learn about a multi-billion-dollar industry from some of its bests
  • Competitive salary (in line with experience)
  • Trainings and seminars
  • Stable work within an ever-growing company in its field
  • Curious, open culture, with teams collaborating across the ocean
  • Direct contract with the company
  • Monday to Friday 9am – 5pm
  • Base salary starting from COP$2,250,000 up to COP$2,400,000 per month (incluye prestaciones sociales + Plan complementario de SURA)
  • On-site job
  • Last but not least… a fun place to work!

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